Our Return Policy

All returns must go through Alpaca Club dispatchers, as drivers do not have the ability to approve returns. To start a return, you can fill out the form below for a response within 1 business day.
Your Info
Product Info
Disclaimer: Alpaca Club reserves the right to deny any requests that does not meet the guidelines of the Return and Exchange Policy. Any request that is incomplete or missing required information will not be processed.

Defective

– Item must be returned within 3 days from purchase to be eligible for refund or exchange

– Must have original packaging and product

– Refund or exchange will be brought to customer at no additional costs

– All refunds or exchanges will be processed and delivered within one business day of return request approval.

– If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.

Unopened Products

– Item must be new, sealed, and come with complete packaging.

– If requested item is out of stock a replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.

– There is a $10 restocking fee for returned items. The fee can be waived with a new purchase that meets the minimum delivery amount.

– No refunds or exchanges are available for smoking accessories.​ If requested item is out of stock, replacement item must be of equal or lesser value at full retail price. Excluding sale or promotional items.​

– We reserve the right to approve or deny any refund or exchange.​